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iPECS-MG Training – Call Cost and SMDR

Power Point presentation for Call Cost and SMDR of LG-Ericsson iPECS-MG. This is Part 13 from iPECS-MG Training Materials.


iPECS-MG Call Cost SMDR — Presentation Transcript

  1. Call Cost & SMDR Business Enabled Communications
  2. Contents• Call Cost & Prepaid Money• SMDR Service • On-Line/Off-Line SMDR Service • SMDR Interface Service • SMDR E-Mail Service
  3. Call Cost & Prepaid Money Call Cost  Incoming, Outgoing Call can be set Call Cost.  The cost is determined by:  Fixed charge per Call Meter Pulse.  ISDN Advice of Charge.  Estimated cost updated based on the Elapsed Call Timer. CO Line Cost Type Category 12KHz 16KHz 50Hz Analog Line Signal SPR (Singular Polarity Reverse) PPR (Plural Polarity Reverse) NPR (No Polarity Reverse) AOC (Standard) AOC-1 (for Italy and Spain) AOC-2 (for Finland) ISDN Advice of Charge AOC-3 (for Australia) AOC-4 (for Belgium) AOC-5 (for Netherland) Time Time per minute
  4. Call Cost & Prepaid Money Call Cost  Cost per Metering Pulse, Cost Fraction, Currency Unit Can be defined.  Cost per Minute can be defined for Timed Metering CO line  Incoming Call Cost per Minute.  Normal Outgoing Call Cost per Minute.  Local Call Cost per Minute. (Local Call Prefix Table PGM286)  Long Call Cost per Minute. (Long Call Prefix Table PGM287)  International Call Cost per Minute. (International Call Prefix Table PGM288)  Dedicated CO Line Cost per Minute. (CO Line Attribute PGM162)  Mobile Call Cost per Minute. (Mobile Call Prefix Table PGM289)
  5. Call Cost & Prepaid Money Prepaid Money  According to prepaid money user can make outgoing call.  If the prepaid money is consumed during conversation, the call will be disconnected.  User cant make outgoing calls once the prepaid money is used up.  Prepaid Money can be inputted by Attendant or Administrator. Input Prepaid Money from Attendant Input Prepaid Money by Web Admin • Input Prepaid Money by Attendant Menu 1.[TRANS/PGM] + 0 + 7 + 3. 2.Enter Station Range. 3.Enter Prepaid Money. • Input Prepaid Money by Prepaid Feature Code 1.Dial {Prepaid Money Registration feature Code} 2.Enter Station Range. 3.Enter Prepaid Money.
  6. Call Cost & Prepaid Money Prepaid Money  Used money will be displayed on Phone LCD by Cost Display Rule – PGM123.  Used Money Display  Remaining Money Display  Always Call Time Display  In case of Authorization used Call, Authorization DN Prepaid money will be applied.  Transfer Call, Prepaid Money will be selected by Transfer charging rule. Outgoing or Incoming Transfer Transferring Station Transferred Station Transferring Subject Charging Rule Individual Charge Normal Station Transfer Transferring Charge Transferred Charge Individual Charge Attendant Transfer Attendant Charge Transferred Charge
  7. SMDR Service – SMDR provides detailed Call information on incoming and outgoing calls. – SMDR Data can be output either upon completion of the call (real-time) or in response to a request from the System Attendant. – On-Line SMDR : Real Time Printable Service – Off-Line SMDR : Manual Printable Service by Attendant or Web Admin Maintenance Page – According to Specific Protocol , two-way communication scheme is served as SMDR Interface Service. – SMDR may be sent periodically via e-mail to a defined e-mail address. SMDR Service On-Line SMDR Off-Line SMDR On-Line/Off-Line SMDR SMDR-Interface SMDR E-Mail Off-Line & E-Mail SMDR On/Off-Line & E-Mail SMDR SMDR-Interface & E-Main
  8. SMDR Service SMDR Report Type & CO Line Charge Mode  Each Outgoing / Incoming / ICM / Lost call can be defined as SMDR data in system rule.  CO Line has Charge Mode attribute as All Call / Outgoing Call / Incoming Call.
  9. On-Line/Off-Line SMDR Service On/Off Line SMDR Format                             SMDR Overall Format         1) Normal Format ( New Admin of Additional Information Field Usage is OFF )     Item NO STA CO TIME START DIALED CNT COST ACCOUNT CODE   according to Admin [Second Information in Start Time]   Column 4 8 3 8 – ON: 17 25 5 11 12   – OFF: 14           2) New Extended Format ( New Admin of Additional Information Field Usage is ON )     Item NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO   according to Admin [Second Information in Start Time]   Column 4 8 3 8 – ON: 17 25 5 11 12 10   – OFF: 14                           On/Off-Line SMDR Print Example
  10. On-Line/Off-Line SMDR Service On/Off Line SMDR Format & Meaning                   assume Admin [Second Information in Start Time] is ON     Field Start Column Width Space Formats Meanings   0001   NO 1 4 1 (Range: 0001 ~ 9999) Serial Number   In case of Outgoing Call: Calling Station or Calling CO In case of Incoming Call: Called Station or Called CO 100, 2000, 12345678 In case of Internal Call: Calling Station   STA 6 8 1 or – Station (2, 3, 4, 5, 6, 7 or 8 digits)   CO001, CO010 – CO (COXXX) In case of Outgoing Call: Called CO   CO 15 3 1 001, 010 In case of Incoming Call: Calling CO   Call Time Serviced   TIME 19 8 1 14:20:10   Call Start Time   START 28 17 1 25/11/96 14:20:10   Call Type + Dialed or CLI Number O12345 In case of Outgoing Call: Call Type O + Tel-Number or I67890   DIALED 46 25 1 or E2000 In case of Incoming Call: Call Type I + CLI or Dialed Number   In case of Internal Call: Call Type E + Called DN or TXXX, tXXX, RXXX … Metering Count   CNT 72 5 1     Call Cost   COST 78 11 1     ACCOUNT Account Code entered by User   90 12 1     CODE – If Authorization is used for this call… “P500″ DN 500 password was used for this call P500 “S110″ Physical Station 110 keyset is used for this call or S110   INFO 103 10 1 or T200 – If call is transferred to other DN or CO…   or N300 “T200″ is printed as displaying that DN 200 made transfer “N300″ is printed as displaying Net-Number used for this call
  11. On-Line/Off-Line SMDR Service On/Off Line SMDR Format & Meaning                   Character Meaning         1) Call Type Chracter in Dialed Field Remark (Incoming / Outgoing / Internal / Lost Call)     E ICM Call <= When Admin [Internal Call Report Option] is ON, ICM Call can be Printed as SMDR     I Incoming Call <= When Admin [Incoming Call Report Option] is ON, all of Incoming Call can be Printed as SMDR     t Incoming & Transferred Call <= When Admin [Incoming Call Report Option] is ON, all of Incoming Call can be Printed as SMDR     R Incoming, Not Answered Call <= When Admin [Lost Call Report Option] is ON, all of Lost Call can be Printed as SMDR     O Outgoing Call <= When Admin [Outgoing Call Report Option] is ON, all of Outgoing Call can be Printed as SMDR     T Outgoing & Transferred Call <= When Admin [Outgoing Call Report Option] is ON, all of Outgoing Call can be Printed as SMDR     P Incoming Paging Call <= When Admin [Incoming Call Report Option] is ON     G Incoming Station or ACD Group Call <= When Admin [Incoming Call Report Option] is ON     C Incoming Conference-Room Call <= When Admin [Incoming Call Report Option] is ON     P ICM Paging Call <= When Admin [Internal Call Report Option] is ON, ICM Call can be Printed as SMDR     G ICM Station or ACD Group Call <= When Admin [Internal Call Report Option] is ON, ICM Call can be Printed as SMDR     C ICM Conference-Room Call <= When Admin [Internal Call Report Option] is ON, ICM Call can be Printed as SMDR         2) Character in Information Field     P Used Password DN Number     S Physical Station     T Transferring DN Number     N Dialed NET-Number             The Common Meaning of STA and DIALED fields         1) Outgoing Case     STA DIALED Meaning     100 O0343507955 100 dials telephone number 0343507955 for outgoing     101 T01444243889 An extension makes outgoing call and transfers the call to 101             2) Incoming Case – Admin [Incoming Call Dialed Number Print Option] is CLI     STA DIALED Meaning     100 I015112233 Incoming call with caller-id 015112233 is ring-assigned to 100 and 100 answer     100 I RING Incoming call without caller-id is ring-assigned to 100 and 100 answers     103 t015112233 DID/DISA call with caller-id 015112233 transferred to 103, 103 answers the call     100 R015112233 DID/DISA callers with caller-id 015112233 dials 100 and hangs up before 100 answers.     101 R RING DID/DISA callers without caller-id dials 101 and hangs up before 101 answers             3) Incoming Case – Admin [Incoming Call Dialed Number Print Option] is Dialed Number     STA DIALED Meaning     100 I Incoming call is ring-assigned to 100 and 100 answer     100 R Incoming call is ring-assigned to 100 and 100 answers     110 I110 DID/DISA caller dial station 110 and 110 answer     EXT R110 DID/DISA caller dial station 110 and 110 ananswer     120 I620 DID/DISA caller dial station group 620 and 120 member in that group answer     620 R620 DID/DISA caller dial station group 620 but any member does not answer
  12. On-Line/Off-Line SMDR Service On/Off Line SMDR Example                           1) User makes outgoing call (phone number 12345) through CO line 1 with authorization number of DN 500 at physical station 110       > Admin [Autho. Number Print as Calling Station] is ON     NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO   00:00:0   001 500 001 07/31/11 18:00:00 O12345 0 0 S110   4       > Admin [Autho. Number Print as Calling Station] is OFF     NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO   00:00:0   002 110 001 07/31/11 18:00:00 O12345 0 0 P500   4                         SMDR Example 1 Outgoing Call Tel-Number: 12345 Station 110 with DN 500 Authorization
  13. On-Line/Off-Line SMDR Service                           2) User makes outgoing call (phone number 12345) through CO line 1 with authorization number of DN 500 at physical station 110 and transfer to DN120       > Admin [Autho. Number Print as Calling Station] is OFF     > Admin [Station Transfer Charge Rate] is set as Individual Charging     NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO   00:00:0   003 110 07/31/11 18:00:00 E120 0 0   5 00:00:0   004 110 001 07/31/11 18:00:00 O12345 0 0 P500   5 00:00:0   004 120 001 07/31/11 18:00:00 T12345 0 0 T110   5       > Admin [Autho. Number Print as Calling Station] is OFF     > Admin [Station Transfer Charge Rate] is set as Transferring Station Charging     NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO   00:00:0   005 110 07/31/11 18:00:00 E120 0 0   5 00:00:0   006 110 001 07/31/11 18:00:00 O12345 0 0 P500   5       > Admin [Autho. Number Print as Calling Station] is OFF     > Admin [Station Transfer Charge Rate] is set as Transferred Charging     NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO   00:00:0   007 110 07/31/11 18:00:00 E120 0 0   5 00:00:0   008 120 001 07/31/11 18:00:00 O12345 0 0 T110   5       > Admin [Autho. Number Print as Calling Station] is ON     > Admin [Station Transfer Charge Rate] is set as Individual Charging     NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO   00:00:0   003 110 07/31/11 18:00:00 E120 0 0   5 00:00:0   004 500 001 07/31/11 18:00:00 O12345 0 0 S110   5 00:00:0   004 120 001 07/31/11 18:00:00 T12345 0 0 T110   5       > Admin [Autho. Number Print as Calling Station] is ON     > Admin [Station Transfer Charge Rate] is set as Transferring Station Charging     NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO   00:00:0   005 110 07/31/11 18:00:00 E120 0 0   5 00:00:0   006 500 001 07/31/11 18:00:00 O12345 0 0 S110   5
  14. On-Line/Off-Line SMDR Service                         3-1) DN 200 User answer incoming call (CLI: 67890) from CO line 1       > Admin [Incoming Call Dialed Number Print Option] is set as CLI    NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO    001 200 001 00:00:04 07/31/11 18:00:00 I67890 0 0          3-2) DN 200 User answer incoming call (CLI: 67890) from CO line 1 and transfer to DN 201       > Admin [Incoming Call Dialed Number Print Option] is set as CLI    > Admin [Station Transfer Charge Rate] is set as Individual Charging    NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO    002 200 00:00:04 07/31/11 18:00:00 E201 0 0    003 200 001 00:00:05 07/31/11 18:00:00 I67890 0 0    003 201 001 00:00:05 07/31/11 18:00:00 t67890 0 0 T200       > Admin [Incoming Call Dialed Number Print Option] is set as CLI    > Admin [Station Transfer Charge Rate] is set as Transferring Station Charging    NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO    004 200 00:00:05 07/31/11 18:00:00 E201 0 0    005 200 001 00:00:05 07/31/11 18:00:00 I67890 0 0       > Admin [Incoming Call Dialed Number Print Option] is set as CLI    > Admin [Station Transfer Charge Rate] is set as Transferred Charging    NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO    006 200 00:00:05 07/31/11 18:00:00 E201 0 0    007 201 001 00:00:05 07/31/11 18:00:00 I67890 0 0 T200          3-3) DN 200 User answer incoming call (CLI: 67890) from CO line 1 and makes outgoing call (phone number 12345) through CO line 10     > Admin [Incoming Call Dialed Number Print Option] is set as CLI    > Admin [Station Transfer Charge Rate] is set as Individual Charging    NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO    010 200 001 00:00:04 07/31/11 18:00:00 I67890 0 0    011 200 010 00:00:05 07/31/11 18:00:00 O12345 0 0    010 CO010 001 00:00:05 07/31/11 18:00:00 t67890 0 0 T200    011 CO001 010 00:00:05 07/31/11 18:00:00 T12345 0 0 T200       > Admin [Incoming Call Dialed Number Print Option] is set as CLI    > Admin [Station Transfer Charge Rate] is set as Transferring Station Charging    NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO    012 200 001 00:00:05 07/31/11 18:00:00 I67890 0 0    013 200 010 00:00:05 07/31/11 18:00:00 O12345 0 0       > Admin [Incoming Call Dialed Number Print Option] is set as CLI    > Admin [Station Transfer Charge Rate] is set as Transferred Charging    NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO    010 CO010 001 00:00:05 07/31/11 18:00:00 I67890 0 0 T200    011 CO001 010 00:00:05 07/31/11 18:00:00 O12345 0 0 T200
  15. On-Line/Off-Line SMDR Service                         4-1) Common Net-Call Case   DN 200 User make call to Networking Number 300 through CO line 20 (CO 20 service mode is QSIG)       > Admin [Incoming Call Dialed Number Print Option] is set as CLI     NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO     001 200 020 00:00:04 07/31/11 18:00:00 O300 0 0 N300           4-2) Net Transit-In Case   In master system there are transit-in call (CLI:67890) from CO line 1 (PSTN) to CO 30 (QSIG), dialed number Net-number 300 In case of slave system, it is common incoming call from CO 20 to DN 300 User       – SMDR of Slave System     > Admin [Incoming Call Dialed Number Print Option] is set as CLI     NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO     002 300 020 00:00:04 07/31/11 18:00:00 I67890 0 0         – SMDR of Master System     > Admin [Incoming Call Dialed Number Print Option] is set as CLI     NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO     003 CO030 001 00:00:04 07/31/11 18:00:00 I67890 0 0 N300     004 CO001 030 00:00:04 07/31/11 18:00:00 T300 0 0 N300           4-3) Net Transit-Out Case   DN 300 User in slave system make transit-out call (phone number 12345) with Net-number 40 through CO line 20 (QSIG) In case of master system there are transit-out call from CO line 30 (QSIG) to CO 1 (PSTN)       – SMDR of Slave System     > Admin [Incoming Call Dialed Number Print Option] is set as CLI     NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO     005 300 020 00:00:04 07/31/11 18:00:00 O4012345 0 0 N40         – SMDR of Master System     > Admin [Incoming Call Dialed Number Print Option] is set as CLI     NO STA CO TIME START DIALED CNT COST ACCOUNT CODE INFO     006 CO001 030 00:00:04 07/31/11 18:00:00 I300 0 0 N300     007 CO030 001 00:00:04 07/31/11 18:00:00 T12345 0 0 N300
  16. SMDR Interface Service SMDR Interface  SMDR Interface is the protocol and messages to bill between MG system and billing server.  The billing message consists of the header and the mandatory, the optional and the end field.  LAN or SIO connection can be used. Message Structure of LAN Message Structure of SIO Memory Location Message Field Memory Location Message Field [00] ~ [01] LAN Data Length [00] ~ [03] Header field [02] ~ [05] Header field [04] ~ [81] Mandatory field [06] ~ [83] Mandatory field [82] ~ [N-7] Optional field [84] ~ [N-7] Optional field [N-6] ~ [N] End field [N-6] ~ [N] End field
  17. SMDR Interface Service Interface SMDR Overall Format Classificati Length Data Position Contents on (Bytes) [00] STX (Special Code) 1 Header Field [01]~[03] Message Length of Data 3 [04]~[05] Feature Code 2 [06]~[07] Message Direction 2 [08]~[11] Billing Message Sequence Number 4 [12]~[15] Called Trunk Number 4 Mandatory [16]~[17] Charge Information 2 Field [18]~[25] Calling Station Number 8 [26]~[41] Conversation Start Time 16 [42]~[57] Conversation End Time 16 [58]~[81] Dialed Digits 24 [82]~[83] Parameter ID 1 2 The special code for protocol [84]~[85] Length 2 [96]~[M] Data of Parameter ID 1 Code Value (HEX) Optional [M+1]~[M+2] Parameter ID 2 2 STX 0x02 Field [M+3]~[M+4] Length 2 ETX 0x03 [M+5]~[K] Data of Parameter ID 2 [K+1]~[N-7] ~ EOT 0x04 [N-6]~[N-5] End of Optional Field 2 ENQ 0x05 End [N-4]~[N-3] End of Field 2 ACK 0x06 Field [N-2]~[N-1] BCC (Block Check Code) 2 [N] ETX(Special Code) 1 NAK 0x15
  18. SMDR Interface Service Interface SMDR Option Field Format Parameter ID (ASCII value) Contents Length (Bytes) ASCII Value of Length ‘00’ Not Used 2 ‘02’ ‘03’ Call Type 2 ‘02’ ‘16’ Trunk Access Number 8 ’08’ ’25’ Authorization Station Number 8 ‘08’ ‘49’ Calling Type Extension ‘01’ or CO ‘02’ 2 ‘02’ ‘50’ Calling Group ‘01’ 2 ‘02’ ‘51’ Calling Number ‘450’ Flexible Max ’08’ ‘52’ Calling Identification Type 2 ’02’ D-CLI ‘01’ FSK CID Type ‘02’ DTMFCID Type ‘03’ RCID Type ‘04’ ‘53’ Calling Identification Number ‘123456’ Flexible Max ‘24’ ‘54’ CO Calling Direction 2 ’02’ Incoming ‘01’ Outgoing ‘02’ ‘55’ Dialed Number Flexible Max ‘32’ ‘56’ Converted Dialed Number Flexible Max ‘32’ ‘57’ Called Type Extension ‘01’ or CO ‘02’ 2 ‘02’ ‘58’ Called Group 2 ’02’ ‘59’ Called Number ‘15’ Flexible Max ’08’ ‘60’ Called Identification Number ‘123456’ Flexible Max ‘24’ ‘61’ CO Called Direction 2 ’02’ Incoming ‘01’ Outgoing ‘02’ ‘62’ Transfer Number Group 2 ‘02’ ‘63’ Transfer Number Flexible Max ‘08’ ‘64’ Call Duration Time 9 ‘09’ ‘65’ Call release reason 2 ‘02’ Normal Call Released ‘00’ Forced Released.(CDR or timer) ‘01’
  19. SMDR Email Service SMDR Mailing Service – System automatically send the E-mail to assigned Supervisor for notification about state of SMDR – Sending E-mail time rule can be defined SMDR Attribute Admin PGM 232. – And also SMDR data can be attached by Sylk File type. So supervisor can open this file with Excel-Program – Attached Data format is same with On/Off-Line SMDR format. Automatically SMDR Notification 1. Set Mail-Sending Time PGM 232 2. Daily or Weekly sending rule can be assigned 3. When assigned time, system send E-mail
  20. SMDR Email Service SMDR Mailing Service (WEB-Admin) Mail Server Address & SMDR Attribute PGM232 User Address Weekly or Daily SetExample SMDR Mail Sender Addr is used for Mail Sender Address

LG-Ericsson: http://www.ericssonlg.com

About Nikola Stojanoski

System Administrator and Developer. Giving back to the community by blogging about my problems, solutions and practical howto's.
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  • jassem006

    hi

  • jassem006

    how to set up a simple vocale answer to announce office is closed per example on ipecs mg-100, thanks.

    • nstojanoski

      if you are using DID lines you can convert to 670001 for VM message 1, or 670002 for VM message 2 etc.

      So in Apply Time set your working hours, in dialed digit, enter your DID number and in for non business hours enter 670

      Regards

  • jassem006

    Thanks for the answer, but i have not a did line, is it possible that my ipecs mg-100 with a basic configuration (vm – slot 00) play as answer machine to announce office is closed. i need announce only no need to record callers messages, if yes how to do it?

  • Tarek

    Hi . How can I configure the trunk line caller ID for IPECS MG-100 ?